Refund policy

Standard Stock: Orders for in-stock items may be cancelled within 24 hours of payment without penalty.
Custom/Bulk Orders: Once a production run for a specific distributor or hotel property has begun, cancellations are not permitted, or will be subject to a 30% materials forfeiture fee.

Inspection Period: Buyers must inspect all shipments upon arrival. Any claims for shortages or visible damage must be reported within 3 business days of delivery.
Freight Claims: If goods were damaged in transit via a third-party carrier, the Buyer must note the damage on the Bill of Lading (BOL) to facilitate a claim.

Defective Merchandise: We stand by our quality. If a product fails to meet commercial specifications (e.g., excessive shedding, unraveling), we will offer a replacement or credit.
Change of Mind: Because these are bulk commercial goods, we generally do not accept returns for "change of mind." If an exception is made, a 10% restocking fee plus return shipping costs will apply.
Condition of Returns: Returned items must be unwashed, unused, and in original bulk packaging.

For claims or status updates: support@bacova.com

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